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Privacy Policy

Portal.chat Ltd. and its Country Offices are committed to protecting and safeguarding your privacy.

We gather only relevant information about our users which is required to offer our services. We have explained below the ways in which we use this information. When you subscribe to our newsletter, you automatically agree and confirm to wish to receive periodic information from us. You can always unsubscribe from our newsletters by a click of a button.

Information Gathering at Portal.chat Ltd.

When you register with Portal.chat Ltd. as a Portal.chat customer, we gather basic contact information about you as well as the payment information you submit to us in order to process your subscription to our services. When our Customer Support Team works with you to help you with our services or answer questions, we gather calendar information such as the dates and times of the interaction, duration of the interaction, and your e-mail address. We may also gather other relevant information about you required for service delivery. We also record your communication with your site visitors using live chat solutions from www.portal.chat or any other Portal.chat domain.

When you visit our clients’ websites, we gather information about your Internet browser and operating system as well as the dates and times of your interaction. We also document your IP address when you visit our website. We also record your communication with Portal.chat Ltd. clients using our Portal.chat solution.

Using the Information

Portal.chat Ltd. utilizes the information it gathers in order to provide you with the most rewarding online experience possible. We use your contact information to contact you regarding your account and our services. We use the payment information you submit to us to authenticate your identity. This information is also used to bill you for our live chat solution services. The data we collect regarding your live interaction with our customer support and sales consultants is used to assign appropriate system resources to you. This information is also used to make sure that you are able to comply with our Terms and Conditions of Use. During the course of your interaction with our customer support and sales teams, we gather information about you and your usage patterns. We use this information to enhance the quality of our service and to resolve any service-related queries you may have from time to time. We also use the contact information you provide us to send you e-mail communication pertaining to products and services which, we believe, will optimize your live chat experience as well as that of your customers and site visitors.

You always have the option of opting out of such e-mail communication by using the opt-out provisions included in the e-mail communication. As a service provider, however, we reserve the right to send technical bulletins and other mission-critical information to our active subscribers regarding the subscription service we provide. We ask that you please read these technical bulletins promptly and act accordingly. We cannot be held liable or responsible for consequential or inconsequential damage or loss in an event where you fail to process our technical directions and follow our instructions. The site visitor information we gather is used to facilitate effective communication between the clients of Portal.chat Ltd. and their site visitors as a part of the service delivery model.

Sharing Customer Data with Others

Portal.chat Ltd. and its Country Offices assure you that it will not share or disclose customer information with any individual, organization or third party except as outlined below:

  1. 1. When it becomes reasonably necessary to protect the company’s rights or property
  2. When there is an emergency where an individual’s safety is at risk
  3. When we receive a legal directive such as an order from a court

Portal.chat Ltd. is not responsible for the information you disclose or volunteer in the public spaces listed below and cannot be held liable for its misuse since this information may be publicly accessible:

  • Live chat forums
  • Bulletin boards
  • Discussion groups
  • Mailing lists
  • Social networking sites
  • Personal websites
  • Blog postings
  • Comments on blog postings

At Portal.chat Ltd., we strongly recommend that you review the privacy policies of third-party service providers such as the ones listed above before divulging any information about yourself. This will help you ensure that your privacy preferences are honoured by the websites you frequent.

Verifying and Updating Customer Information

To modify or update the contact and billing information you provide to Portal.chat Ltd., please log in to your Portal.chat account at //www.portal.chat and follow instructions listed on the page. Please note that as per Portal.chat Ltd.’s Terms and Conditions of Use, our clients are obligated to provide Portal.chat Ltd. with current and accurate contact and billing information. Portal.chat Ltd. or any of its Country Offices may, at its discretion, require a copy of a government-issued proof of identification such as a passport or driver’s license before disclosing any billing information or before making changes to the billing or contact information on an account.

Changes to This Privacy Policy and Questions about Privacy

Portal.chat Ltd. reserves the right to make changes to this privacy policy from time to time without prior notice. Those changes will become effective fifteen (15) days after a notice of the change is posted on the Portal.chat web page.

If you have any questions regarding this privacy policy, please feel free to write to us at: office@portal.chat


Portal.chat Ltd. retains ownership and all rights to all Portal.chat Ltd. logos, icons, trademarks, software, trade secrets, databases, reports, the Portal.chat Ltd. Applications and the website and all content therein. In order to protect Portal.chat Ltd.’s copyrights and other proprietary rights in the website and the Portal.chat Ltd. applications, you undertake not to remove or destroy any of Portal.chat Ltd.’s proprietary trademark, copyright markings or confidential legends or other identification of proprietary information or intellectual property rights. You will reproduce in all copies of the website and Software applications, including partial copies in any form, all proprietary, trademark and copyright markings and confidentiality legends and other identification of proprietary information or intellectual property rights.

You will not take any action that might adversely affect the validity of any such markings, legends, identification or ownership, and you will not use such markings, legends, identification or any similar markings, legends or identification in any manner without Portal.chat Ltd.’s prior written consent.

Governing Law

By accessing this Site, you and Portal.chat Ltd. agree that all matters relating to your access to, or use of, this website shall be governed by and construed in accordance with the laws of the United Kingdom, without giving effect to any principles of conflicts of law and You irrevocably submit to the exclusive jurisdiction of the courts of United Kingdom. We reserve, as provided above, the right from time to time to change the laws and jurisdiction to which these terms shall be subject to, as shall be updated from time to time in this Terms of Use.

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May 18, 2016

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